Emergency Plumbing in North Bay
Poly-B Plumbing is a licensed emergency plumber for North Bay and the surrounding communities, taking urgent calls Monday to Thursday from 7 am to 7 pm and Friday from 7 am to 5 pm. Emergency plumbing is any failure that is causing active damage or making the home unsafe: a burst pipe, a sewer backup, a leaking water heater, an overflowing only toilet, or no running water. Poly-B does not offer overnight or weekend service and says so here rather than on the phone at midnight. Calls go to a Red Seal journeyman plumber, not a call centre, and urgent work is quoted flat-rate with no rush premium. Call 705-345-6616.
Service hours
- Monday to Thursday7:00 am to 7:00 pm
- Friday7:00 am to 5:00 pm
- Saturday and SundayClosed
Emergency service is available during business hours only. Members of the $49-per-month plan get priority scheduling.
When Poly-B Plumbing answers emergency calls in North Bay
Poly-B Plumbing handles emergency calls Monday to Thursday 7:00 am to 7:00 pm and Friday 7:00 am to 5:00 pm. Inside those hours, an emergency is moved ahead of scheduled work and dispatched from 1107 Yellek Trail in North Bay. Outside those hours, Poly-B is closed. That is a deliberate choice and it is stated on every page of this site, because a plumber who advertises 24/7 and then does not pick up costs a homeowner more than one who tells the truth about the schedule.
If your emergency happens at 2 am: close the main shut-off, contain the water, and call at 7 am. Poly-B will prioritize the dispatch. Members of the $49-per-month plan are dispatched first on any day with more than one emergency.
“The fastest plumbing service EVER, and 2 h after first contact, job done! And done well. Recommend Paul to anyone who needs a plumbing consult and fast resolution.”Iain Grant, Google review, May 2025
What counts as a plumbing emergency, and what can wait
The test Poly-B uses: is it causing active damage, or does it make the home unsafe or unlivable? If yes, it is an emergency. If it is annoying but stable, it is a same-week appointment at the normal price.
| Call now, during business hours | Book a regular appointment |
|---|---|
| Burst or spraying pipe you cannot isolate | Dripping tap or slow-filling toilet |
| Sewage backing up into a tub, floor drain or basement | One slow bathroom sink |
| The only toilet in the house is overflowing or will not flush | A second toilet that runs |
| No running water anywhere in the house | Low pressure at one fixture |
| Water heater leaking from the tank, or no hot water in winter or for a vulnerable resident | Water heater noisy but working |
| Sump pump failed with water rising in the pit | Sump pump running more than usual |
| Frozen line with no water to a fixture in freezing weather | Hose bib you forgot to drain in September |
What to do before Poly-B arrives
Shut off the water
The fixture valve if it is one fixture, the main shut-off if you cannot tell. In North Bay homes the main is usually on the basement wall where the service enters, near the meter.
Contain the damage
Towels, buckets, a wet vac. Move furniture and boxes off a wet floor.
Cut power to wet areas
If water reached outlets, the furnace or the panel, switch those breakers off before stepping in.
Take photos
For your insurer and for the quote. Poly-B adds its own photos and a written report.
Call 705-345-6616 and say it is urgent
Between 7 am and 7 pm Monday to Thursday, or 7 am and 5 pm Friday, Poly-B prioritizes the dispatch.
What an emergency plumbing visit costs in North Bay
Poly-B Plumbing quotes by the job, not by the clock, and does not add an emergency surcharge for a fast response. You get a written flat-rate quote before work starts, even on an urgent call. The price is driven by what failed and what it takes to fix it properly: a burst supply line is priced as a cut-and-replace repair, a sewer backup as a drain cleaning with camera, a leaking water heater as a repair or a replacement quoted side by side. Where a part has to be ordered, Poly-B makes the system safe on the first visit and returns with everything needed, and the follow-up quote comes within 24 to 48 hours.
The emergencies Poly-B sees most in North Bay
January and February bring frozen and burst lines, especially in homes with plumbing on an exterior wall, in a crawlspace, or in a cottage on Lake Nipissing or Trout Lake that is used on weekends. The City of North Bay requires 1.8 m of cover on buried water services for frost protection; the lines inside older homes never got that thought.
April brings sump pump failures and sewer backups. Spring melt over Canadian Shield bedrock has nowhere to go but sideways into foundation drains, and a tired pump or a root-bound lateral fails on the wettest week of the year. Both are on this site as their own pages: sump pump repair and sewer line repair.
Year-round: leaking water heater tanks, failed relief valves, and supply lines that let go at a corroded joint. Well pumps on rural roads around Corbeil, Astorville and Bonfield fail without warning and leave a house with no water at all; Poly-B is licensed for well work as well as plumbing.
Why homeowners call Poly-B in an emergency
- A Red Seal journeyman plumber, in the trade since 2003, answers the phone and does the work.
- Licensed for plumbing, wells, septic and backflow prevention. Plumber (306A) is a compulsory trade regulated by Skilled Trades Ontario.
- Up to $5 million in liability insurance.
- Flat-rate written quotes, even on urgent jobs. No rush premium.
- The fix is meant to be permanent on the first visit: cut and replace, never patch or push-fit.
- Members of the $49-per-month plan get priority dispatch and discounts on the repair.
Sources: Skilled Trades Ontario, Plumber (306A); City of North Bay Engineering Design Guidelines, March 2021.
Where Poly-B responds
Emergency calls are taken for North Bay and the communities around it, including rural roads and cottage roads where the truck can reach:
Emergency plumbing questions from North Bay homeowners
Does Poly-B offer 24-hour or after-hours emergency plumbing?
No. Poly-B Plumbing takes emergency calls Monday to Thursday 7 am to 7 pm and Friday 7 am to 5 pm only. There is no overnight, weekend or holiday service. Shut off the water, contain the leak, and call at 7 am.
Will I pay more for an emergency visit?
No. Poly-B Plumbing quotes by the job, not the clock, and does not charge a rush premium. You get a written flat-rate price before work starts, on an urgent call as on any other.
Does Poly-B do temporary fixes or full repairs?
Full repairs on the first visit wherever possible. If a part has to be ordered, Poly-B makes the system safe, stops the damage, and returns with everything needed.
Should I wait if it is only a small leak?
If it is active and getting worse, no. A slow leak inside a wall becomes a flooded basement or a mould problem. If it is a stable drip at a tap, it is a regular appointment, not an emergency.
Where is the main water shut-off in a North Bay house?
Almost always in the basement on the wall facing the street, where the service pipe comes through the foundation, beside or below the water meter. Turn it clockwise until it stops. If it is seized or missing, tell Poly-B when you call.
Plumbing emergency in North Bay? Call during business hours
Monday to Thursday 7 am to 7 pm, Friday 7 am to 5 pm. Tell Poly-B it is urgent and the dispatch is prioritized.
Call 705-345-6616 Request a free online quote
Poly-B Plumbing, 1107 Yellek Trail, North Bay, ON P1B 8G5.